Frequently Asked Questions

How do I check my wash card balance?

Visit StoreCard.com and enter:

• your wash card number
  
• the captcha shown on screen
  
• your card PIN number
  

Once entered, you’ll be able to view your current card balance and transaction history.

How do I create an online account?

After entering your card information at StoreCard.com, you can create an online account by entering:

• your email address
  
• a password of your choice
  
• security questions and answers
  

Creating an account allows you to manage your wash cards, reload online, and configure additional account features.

What can I do inside the customer portal?

Once logged into your account, you can:

• view your wash card balance
  
• review transaction history
  
• reload your card
  
• configure auto-reload
  
• manage multiple cards under one account
  
• update account information and payment methods
  

What options are available under "Reload”?

Under the “Reload” section, you can:

• complete a one-time reload
  
• configure automatic reloads for your wash card
  

When entering a reload amount, the system will automatically apply the additional 30% reload value to your card balance at checkout.

Auto-reload helps ensure your card balance is always ready when needed.

How does the additional 30% reload value work?

Whenever you reload your wash card online, the system will automatically apply an additional 30% value to your reload amount during checkout.

Example:

• Reload $100
  
• Receive $130 in wash value
  

No promo code or special action is required.

What options are available under "Manage Cards”?

The “Manage Cards” section allows you to:

• add additional wash cards to your account
  
• remove wash cards
  
• create nicknames for cards
  
• manage auto-reload settings
  
• assign or update credit cards used for reloading
  

This is especially useful for family or fleet accounts managing multiple vehicles.

What options are available under “Account Settings”?

Within “Account Settings,” you can:

• update personal information
  
• change your password
  
• update security questions
  
• change your email address
  
• configure multi-factor authentication
  
• manage payment methods on file
  

Can I manage multiple wash cards under one account?

Yes. Family and fleet accounts can manage multiple wash cards under one account for added convenience and simplified account management.

Is auto-reload available?

Yes. Customers can optionally configure auto-reload through the customer portal to automatically add funds when balances become low.

Need Assistance?

We’re happy to help.

📧 Email: washclub@superwash.com

📞 Phone: 815-772-2111

Please contact us anytime if you need assistance with:

• account setup
  
• reloads
  
• auto-reload
  
• adding or managing cards
  
• password or login issues